Thank you for choosing 366SEO for your search engine optimization needs. This Refund Policy outlines our procedures and guidelines regarding refunds for our subscription-based SEO services.
1. Subscription Types
366SEO offers two primary subscription models:
- Monthly Subscription: Billed on a month-to-month basis
- Annual Subscription: Billed once per year at a discounted rate
2. Refund Eligibility
2.1 New Customers
- 14-Day Satisfaction Guarantee: New customers may request a full refund within the first 14 days of their initial subscription purchase if they are not satisfied with our services.
- To qualify for this refund, customers must submit a detailed explanation of why the service did not meet their expectations.
2.2 Monthly Subscriptions
- Monthly subscriptions are non-refundable once the 14-day satisfaction guarantee period has elapsed.
- Customers may cancel their subscription at any time to prevent future billing, but will not receive a refund for the current billing period.
2.3 Annual Subscriptions
- Annual subscriptions canceled within 30 days of purchase: Eligible for a prorated refund minus one month of service and any applicable administrative fees.
- Annual subscriptions canceled after 30 days: Eligible for a prorated refund of the remaining unused full months, less a 20% administrative fee.
- No refunds will be issued for annual subscriptions in the final quarter of the subscription term.
3. Non-Refundable Services
The following aspects of our service are non-refundable under any circumstances:
- Setup fees
- Custom SEO strategy development costs
- One-time consultation fees
- Technical SEO audit costs when delivered as promised
4. Service Disruptions and Failures
- If 366SEO fails to deliver the agreed-upon services or experiences extended service disruptions (more than 7 consecutive business days), customers may be eligible for a prorated refund for the affected period.
- Documentation of service failures must be submitted with any refund request.
5. Refund Process
To request a refund:
- Contact our customer support team at refunds@366seo.com
- Include your account information, subscription details, and reason for requesting a refund
- Provide any relevant documentation supporting your request
- Refund requests will be reviewed within 5 business days
- Approved refunds will be processed using the original payment method within 10 business days
6. Exceptions
366SEO reserves the right to evaluate refund requests on a case-by-case basis and may make exceptions to this policy at its sole discretion. We are committed to customer satisfaction and will work to find reasonable solutions for legitimate concerns.
7. Changes to This Policy
366SEO reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Customers will be governed by the policy in effect at the time of their subscription purchase.
8. Contact Information
If you have questions about this refund policy, please contact us:
- Email: support@366seo.com
By subscribing to 366SEO services, you acknowledge that you have read, understood, and agree to this refund policy.